Expert team, exceptional design, exponential growth.

Enquire Now
journal

Presenting your Usability Test Results

So you’ve done a round of usability testing. You’re with the product team and then comes the question

So you’ve done a round of usability testing. You’re with the product team and then comes the question, ‘How did it do ?’ Mostly folks may not bother too much about task completion times or questionnaire scores.

  • Folks may want to know how did it go in comparison to a previous usability test
  • Did it pass or fail ?

This involves combining your results into an overall score and presenting it meaningfully to your audience.

Based on target goals

An easy way to do this is to compare each data point to a target goal, and represent this as one single metric based on percentage of users who achieved this goal. For example your goal may be : completing 80% of tasks in not less than 70 seconds each. The target goal can be based on business goals or comparison to ideal performance.

Based on percentages

In an ideal situation we may have a goal to compare against, however how do you handle a situation where the goal is not defined. Here you can convert each score into a percentage and average them. For example while measuring time, you could identify the quickest participant percentage as the best and the slowest as the worst. This then becomes your benchmark for comparison. A little thought will need to go into what best and worst means depending on your tasks.

Single Usability Metric

Jeff Sauro and Erika Kindlund have developed an online tool called ‘Usability Scorecard’. This calculates a SUM score from the following data:

  • Whether participants complete the task or not
  • Number of errors by each participant
  • Task time in seconds
  • Post task satisfaction rating

The SUM score generated is for each task, and affords comparison of these tasks. This works very well for performance data.

Usability Scorecards

Presenting test information visually is an effective way to present data

  • Use column or line graph when presenting data over two axis, for example Tasks and Task Success
  • Use radar charts while presenting summary data for three or more metrics. These will provide a good high level view
  • Use Harvey Balls to visually present percentages

Using the above methods we are able to make data palatable to our internal stakeholders. Be sure to work with your UX partner in finding the best way possible to present data in the simplest possible format.

CATEGORIES

UI/UX Design to Create Experiences that Facilitate Product Goals.

With over 20 years of experience, our UI/UX design studio crafts experiences that align with user expectations, helping brands achieve their business vision. We offer practical UX design services to enhance your digital product.

20 +

Years in Design

200 +

Satisfied Clients

500 +

Successful Projects

40 +

Designers On-board

Take a Look at Our Journal
Image

Learn 5 essential UX design tips to create inclusive, accessible, and engaging experiences for both adults and children.

Image

Explore 7 innovative ways to enhance student engagement in Edtech apps, from gamification to VR, AR, and personalized learning tools.

Image

Explore BMW’s Alexa integration: does it enhance driving safety and convenience, or introduce new risks to your in-car experience?

There’s a Lot Happening Behind the Scenes in Our Lab!

An attempt to simplify group expenses with GPay’s new Shared Wallet feature, offering centralized payment methods, real-time updates, and contextual annotations. This innovation aims to enhance transparency and usability, opening up seamless possibilities for group expense management.

Image

An attempt to revolutionize Myntra’s shopping experience with Venie, an AI-driven video commerce guide offering real-time insights, product suggestions, and two-way conversations. Venie replaces Maya to enhance engagement and usability while unlocking new revenue opportunities for both Myntra and its users.

Image

This project attempted to identify the gaps in this food delivery app and propose UI/UX design ideas to expand Swiggy in different ways for the users to use it for more than just a food delivery app, in turn setting it apart from its competitors.

Image