When to Wear This Hat:
Put on this hat on when it’s time to walk a mile in someone else’s shoes—especially your users’. Whether you’re designing a product, crafting a service, or solving a problem, this hat helps you see the world through their eyes. It’s about understanding needs, emotions, and unspoken frustrations—so you can create solutions that truly resonate.

How to Use This Hat:
Step into full user mode and ask, “What does this feel like for them?”, “What are they trying to achieve?”, and “Where are they getting stuck—or delighted?” Don’t just imagine—immerse. Mimic their actions, environment, even quirks. The Empathy Hat helps you tune into real human experience, beyond assumptions, data points, or personas.

Why is This Hat Important?

Great solutions don’t come from the boardroom—they come from lived experience. Without empathy, we risk building for ourselves, not our users. This hat grounds ideas in reality, sparking user-centric thinking that leads to better usability, higher satisfaction, and products people actually want to use.

Use This Hat When You Want To:

• Understand your users – See their needs, feelings, and goals clearly.
• Design with empathy – Create experiences that feel natural and intuitive.
• Uncover hidden pain points – Spot struggles users may not voice.
• Validate ideas – Test solutions from the user’s perspective.
• Connect emotionally – Build products that users trust and enjoy.